The VetUK website only stores the customer's name and address for the purpose of administration, tracking and delivery of purchased products. If after entering your personal details you do not complete a purchase, for whatever reason, the website does not retain any other personal information.
Two cookies are used on this site. One allows you to view the website and is located in the active server pages terminating as soon as you leave the site. The other stores your email address in order to allow you to re-visit the site without having to enter your full personal details each time. Using your browsers save password function will allow very easy log in; your password is SSL protected on the Vet UK server. In addition you have the option to sign-up to the newsletter which will provide you with more frequent information about our site, the products, as well as periodic sales and discount vouchers.
Emails and SMS. Once an account has been created you will be emailed a welcome to VetUK email outlining the site and its function. If you have not ordered, ticked the newsletter box, purchased a licensed product or opted in to our VetPoints loyalty scheme, you will receive no further emails from us. If you have placed an order you will be emailed with your order details, payment confirmation and confirmation of delivery date and time from the courier company if applicable. If you have opted into the courier delivery SMS text service you will receive a text notifying you of the time and date of your delivery. Your contact details are used by the courier in order to fulfil their delivery contract only and are not retained thereafter. Your full order history can be found and printed from your account.
Security: The VetUK website is held on a dedicated firewalled server making it safe and fast to use. All passwords and payment information are secured by utilizing a Geotrust 128-bit SSL certificate; thereby offering the highest level of encryption & security possible. This means you can rest assured that communications between your browser and this site's web server are private and secure. This can be verified by clicking on the Geotrust logo in the footer of any page on the site. Whenever you enter your password or card details you will see your browser address bar change from http:// to https:// (s = secure) and a padlock symbol will appear in the margin of your screen, probably in the lower left hand corner.
Card details: VetUK never stores your payment card details ever!
We conform to the requirements of the Data Protection Act 1998; and will never pass on or sell your details to any other third party company nor will we send unsolicited marketing emails to personal email addresses (spam).