About Veterinary Medicines
VetUK is registered as a Veterinary Practice with the Royal College of Veterinary Surgeons. Our premises reference number is 6588469. If required, our status can be confirmed by contacting the RCVS directly. Their contact details are available on the RCVS website (www.rcvs.org.uk).
VetUK’s resident RQP (Responsible Qualified Person) is the company owner and registered Veterinary Surgeon Iain Booth (reference number: 6126243). This can be verified by visiting the register list at RCVS.
Veterinary Medicines Directorate (VMD)
The Veterinary Medicines Directorate (VMD) is the government agency responsible for protecting animal health, public health and the environment in relation to the use and manufacture of veterinary medicines in the UK.
The Summary of Product Characteristics (SPCs) for all the medicinal products sold on VetUK are available from the Veterinary Medicine’s Directorate Product Information Database (www.vmd.defra.gov.uk/productinformationdatabase) or from the links in each product page.
In the event of any adverse reaction or lack of efficacy to any medicinal product, it should be reported to the Veterinary Medicines Directorate. Details of how to do this and the required information can be found on the VMD website (www.vmd.defra.gov.uk/adversereactionreporting). You should also report it to your vet and seek their advice.
General Complaints Regarding Veterinary Medicines.
If you have a complaint regarding Veterinary Medicines which you feel that VetUK has not answered adequately you can contact the Veterinary Medicines Directorate for further advice (www.gov.uk/government/organisations/veterinary-medicines-directorate)
Please be aware however, that this relates to complaints regarding Veterinary Medicines only.
Prescription Only Medicines (POM-V)
Products classified as a POM-V (Prescription Only Medicine) can only be supplied if you have a valid veterinary prescription. Veterinary prescriptions must be written in accordance with UK regulations and signed and dated by a Veterinary Surgeon who is registered in either the UK or Europe.
Each prescription is a legal document containing the written instructions your Vet has provided outlining which medication is needed, the amount to be supplied, the dosage, whether it is eligible for repeats or not and how many, details about the animal under treatment, the Veterinary Surgeon who has prescribed it and confirmation that the animal is under their veterinary care.
Whilst VetUK cares about the health of our customer’s pets, we cannot issue or supply Prescription Only Medicines without a valid and completed prescription.
Your vet is legally obliged to issue you with a prescription and is able to make a reasonable charge for doing so. They cannot prevent you from purchasing your prescribed items elsewhere.
Each prescription is valid for a maximum of six months from the date it is signed by a vet. This is restricted to 28 days for Controlled Drugs which are regulated under the Controlled Drugs listed in Schedules 2-4 of the Misuse of Drugs Regulations 2001. Further information on this is also provided below.
Some Prescription Only Medications (POM-V) are "Controlled drugs" (CDs) which are substances defined in the Misuse of Drugs Regulations (MDR) 2001 and the MDR (Northern Ireland) 2002. Some of these are widely and routinely used in veterinary and human medicine. In the UK, the Home Office has responsibility for the regulations on the storage, supply, dispensing and destruction of CDs.
Controlled Drugs require a hard copy of the original prescription to be posted to us before we can despatch your order. The full quantity of medication allowed on the prescription must also be purchased within 28 days of the date of the prescription. Repeat prescriptions of these products are also not permitted.