Shipment of your order
Delivery of orders is usually within 2-4 working days depending on the shipping service selected. We work Monday – Friday.
Standard shipping is estimated to be delivered within 2-4 working days.
Express shipping is estimated to be delivered within 1-3 working days.*
Delivery to the surcharges listed below may take longer to arrive.
Parcels are shipped with Royal Mail or DPD depending on content, size and geographical location.
| Delivery Service | Delivery Charge |
| Free Standard (3-5 Days) | Free on orders over £49 |
| Standard (3-5 Days) | £2.99 |
| Express (2-3 Days) | £4.99 |
| Free Express (2-3 Days) | Free on orders over £100 |
Prescription-Only Medicines (POMs)
Delivery times for Prescription-Only Medicines begin from the point we approve a valid prescription, not from the date the order is placed.
**Weights include all packaging.
***Surcharges are applicable to some areas of UK.
Please Note:
- Orders of over 200kg or extremely bulky orders will be shipped via a pallet service. You must therefore be able to accept delivery of a pallet to place orders of this size.
For information on returns please see our Returns and Replacements page.
Unfortunately we are unable to despatch to BFPO addresses.
Unfortunately we are unable to despatch aerosols to non UK Mainland addresses.
VetUK retains the right to change the shipping service used to despatch your order in instances where a different service is deemed more appropriate.
UK Surcharge Postcodes
For orders over 3kg a £7 surcharge per 30kg ordered will be applied to the following Highland and Island postcodes and the Channel Islands. Deliveries to these areas take 1-2 days on top of the normal delivery time.
| Courier Surcharge Postcodes | |
| AB | 36-38, 55-56 |
| FK | 17-21 |
| HS | 1-9 |
| IV | ALL |
| KA | 27-28 |
| KW | ALL |
| PA | 20-80 |
| PH | 15-99 |
| ZE | ALL |
| GY | ALL |
| JE | ALL |
| IM | ALL |
| TR | 21-25 |
International Orders
Unfortunately, VetUK does not ship outside of the United Kingdom.
Important Shipping Notice – Northern Ireland
As a result of new shipping restrictions introduced in early 2026, we are currently unable to deliver orders to Northern Ireland. We understand this may be disappointing and appreciate your understanding while these restrictions remain in place.