Website FAQ`s


How do I place an order?
Orders can only be placed through our secure website. We have invested in the best e-commerce security available for the safety of all our customers. Whenever you enter a password or enter your card details on our site you will see a padlock symbol somewhere on your browser screen and "https://" at the front of the website address. We never see nor store your card details, card processing is performed automatically between our Payment Service Provider SecPay and your issuing bank. Further information can be found on our Privacy & Security page.

1. Firstly Create an Account with Vet UK Ltd or Log In if you have already completed this step.
2. Find your product(s) using either the search box (top left) or through the categories (left).
3. When you have located the item(s) you are looking for, click its 'Add to Cart' Button. Prescription drugs are clearly marked with Prescription Required for which you will need to forward an original veterinary prescription.
4. You will now be on the Shopping Cart page and depending upon your purchase will be required to accept certain legal obligations (red banner will appear if this is required). If you wish to change the quantity of anything in your shopping cart, simply click on the Quantity box, alter the quantity and press Update Cart. If you wish to remove an item press the dustbin icon and your item will be removed. Once you are happy press Checkout.
5. You will now be able to choose your preferred posting method: full details on our Shipping & Returns Page, as well as being able to amend your delivery address if required. Press Continue.
6. You are now on the payment screen, please enter your card details then press Continue.
7. Your order details are now displayed, please check them and press Confirm Order once when you are happy. The website will then show you a Checkout Success page advising you that your order has been received together with your unique order number; please make a note of this.
 
I can’t find what I’m looking for.
If you are searching using the quick search box it is better to type fewer words. For example if you are looking for Royal Canin Sensitivity Control food, typing sensitivity will provide you will all matching items. If the item(s) is not there please contact us and we will endeavour to find the product for you.

What Happens Next.
You will now have received an email detailing your order. This email will have been sent to the email address you entered into your account information, a further email will be sent upon despatch with datasheet link(s) for any licensed medications you have bought. Please take time to read these before using the products.

If you have a query which is not answered here please Contact Us.