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Returns and Cancellations

Returning non-prescription items

Change of plan? Bought the wrong item by mistake? No problem! Just let us know within 14 days of receiving your order. Provided the item is unopened and unused, we can offer a refund.

Here's what to do:

  • Email us at to cancel/return your order
  • Ensure the items are unopened and unused and in their original packaging
  • Return your items to the returns address on your invoice

If you prefer, you can also write to us. Download the returns form (here), fill it in and return it with your item to:

VetUK Ltd,
Units 7 & 8 Europark,
Station Road,

Please note that we must receive this form within 14 days after the day of your delivery. We would recommend email, it is quicker.

You must return the item to us within 14 days of the date that you notified us that you intended to cancel the contract. Once we've received the items back we'll refund the amount due.

If it's a hassle finding someone to return the unwanted items, then we can help there too. Our couriers will be happy to collect. Just give us a call and we can arrange that, it normally costs around £15.

For more information please read the terms and conditions of VetUK Ltd. Clause 5 applies to returns.

Prescription Items

As a responsible, licensed supplier of Veterinary medicines, your pets welfare is at the heart of our business. For this reason, we are unable to accept returns of prescription items. For the safety of your animals, we have to be able to guarantee the medicines we supply are in perfect condition and have been correctly stored.

Faulty/Damaged Items

We take great care to ensure that every item we deliver gets to you in perfect condition. However, if you do receive a damaged or faulty item, please let us know as soon as possible.

If you let us know within 30 days of delivery then we will be able to either refund, repair or exchange the item for you as soon as possible. TO help speed up the process, please try to describe the fault or damage as accurately as possible.

If the item becomes faulty more than 30 days after delivery then you can request either a repair or replacement. Please email us explainin what the fault is. There may be circumstances where it is impractical to repair the item and if that's the case we'll send a replacement. 

For more information about returning faulty or damaged items please read clause 6 of our terms and conditions.